GWR Have Your Say

Published: 05 July 2023

You will have seen in the national media that train operators have today started to consult on how we sell tickets at stations in future. GWR is part of that national change and we have today notified our staff and customers of the consultation.

It is important that we recognise the changes customers are making in the way they buy tickets, and there is a good case for bringing staff out of the ticket office and onto the concourse. We want to do that in the best way possible. We are not reducing station hours and our plans mean that customers should have better engagement with staff. Access to other station facilities and services such as passenger assistance, toilets and waiting rooms remains unchanged.

Details of the plans for each of the 79 GWR stations affected are on our website along with information on how to take part in the consultation through Transport Focus or London TravelWatch.